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Returns Policy
7 DAY RETURN POLICY
- Our
return or exchange policy lasts 7 days. If the item is returned within 7
days, in as new condition, in original packaging and with proof of
purchase, we will exchange your item or a refund will be offered. If 7
days have gone by since your purchase, we may not offer you a refund or
exchange. However, do contact the team on 09 486 22 78 and we will try our
best to see what can be done.
HOW TO RETURN OR EXCHANGE YOUR ITEM
- Returns
or exchanges may be taken back to the Quality
Uniforms shop where the items was purchased, or:
- Returns
or exchanges may be couriered back to Repro Graphics NZ Ltd, 15 Auburn
Street, Takapuna, Auckland 0622. If we make an error and send you the
wrong item, we will cover the cost of the return shipping. Please note: We
strongly recommends that you return items via COURIER TRACK AND TRACE
rather than standard post as all returned items remain the responsibility
of the purchaser until received by us.
FAULTY GOODS
- If
the goods are faulty we will meet our obligations under the Consumer
Guarantees Act to provide a remedy. On inspection and/or product testing,
if we deem the fault to be due to misuse or not following the care
instructions, we may not issue a replacement or refund. Please ensure that
items returned to us are laundered.
CHANGE OF MIND
- We
do not have to provide a refund if you have changed your mind about a
particular purchase so please choose carefully.
NON-RETURNABLE ITEMS
- There
are certain non-returnable items:
- Gift
cards
- Sale
items
- Swimwear,
underwear, some health and personal care items
- Garments
that have been worn, altered or are not in their original condition